How does Reverse Osmosis purify my water?  
Reverse Osmosis removes a wide variety of contaminants from the water. It is also able to remove dissolved solids from the water which affects the TDS (Total Dissolved Solids). It is essentially the same technology the bottled water companies use but without the micro-plastic contamination using single serve water bottles.

Can I purify rain water with an RO unit? What kind of water can I purify with my RO system?
If you are using rain water, it already has a low dissolved solids rating and you can use Ultrafiltration technology instead. Ultrafiltration is more cost effective in a case like this. For water applications to your entire home, we would recommend using Ultra Violet light purifier to kill pathogens in the water.

My water is really dirty, can a Reverse Osmosis System handle that?
To stop your filters from failing prematurely we would recommend you either use an external 5 micrometer sediment cartridge before the unit or use a Backwashing Depth filtration system which has no filters to change. Very dirty water to your home will also damage clothing as well as water using appliances.

How often do I have to change my filters?
For offices we recommend every 3 months and for homes we recommend every 6 months, there is no charge for technician visits, for filter change labor once your filters are changed on schedule.

Does the unit need electricity to work?
Your unit may be equipped with a booster pump if it is a Reverse Osmosis unit, however the others do not need electricity to function and operates on your incoming line pressure.

How do I know if I need a pump for my Reverse Osmosis unit?
Reverse Osmosis units need pressure to operate properly at least 35 psi, if you don’t have that line pressure you may need to use a Reverse Osmosis system equipped with a booster pump. A good example is if your home has no tank and/or pump or you are only feeding from a gravity fed supply of a tank.

How much space do I need to install a Reverse Osmosis unit under my sink? Can I install it elsewhere?
The best place to install would be under the sink, however, it can be installed adjacent if required. The average space required for a Reverse Osmosis unit would be 12 x 24 inches.

What is the difference between the Reverse Osmosis System and the Ultrafiltration System? Which one should I get?
If you like completely pure water similar to purified bottled water, the suggestion would be to go with Reverse Osmosis. If you like Spring Water Taste with the minerals in the water you should opt for an Ultrafiltration Unit. Reverse Osmosis removes dissolved solids from the water while Ultrafiltration retains the dissolved solids while removing virus and bacteria from the water.

Why do I need a storage tank?
Reverse Osmosis water is produced by squeezing water through a semi-permeable membrane. It is produced slowly and needs a reservoir or tank to hold the water for demand use such as filling a glass or a pitcher.

How much purified water can I get from my Reverse Osmosis Unit?
Our units can produce at 75 Gallons per day, however, that is just production within a 24 hour period. They are not designed for continuous usage at these amounts.

Does it come with a faucet? Can I use my own Faucet?
Our units come with a slim line faucet which is used for your drinking water, it would not be possible to use your regular kitchen faucet to dispense the high quality water produced.

Can I change the filters myself?
It is optional that you can change the filter for yourself, however, it is recommended to purchase a TDS meter when having a Reverse Osmosis system so that you have an accurate gauge of water quality produced from your unit.

My family uses bottled water. Is this less expensive than bottled water?
While the upfront cost may be higher than buying bottled water there are a few things that you will get accustomed too, you will be drinking more water as well as using the water to make juices, coffee and to cook with. The unit may also be connected to the refrigerator unit for purified ice and cold water. You will also have purified water at your fingertips without going to the supermarket.

If I have an issue with my system, what should I do?
Contact us ASAP and we will issue a technician to visit your location to resolve the issue.

Can the Reverse Osmosis System produce Alkaline water?
There is an optional alkaline filter attachment which can be used on our systems, please inquire with our sales team if needed.

What is a Depth Filter used for?
A Depth filter is an automatic backwashing or self-cleaning point of entry system used in homes with turbid water conditions. It comprises of an electronic controlled valve with an engineered media, which traps the dirt in the incoming water supply. When the unit has reached capacity it will regenerate and wash the impurities to the drain before returning to service.

Where is the best location for my Depth Filter?
Outside of your home and after your tank and pump. It should be the last point of entry of water to your home.

Can I place my Depth Filter before my tank and/or pump?
This is not recommended as a negative pressure caused by suction can damage the unit.

Can I use a Depth Filter to purify rain water?
Yes you can. However, it would be recommended to also use a UV (Ultraviolet) sterilization system.

How long does a depth filter system last?
It lasts an average of 8 to 10 years before needing a media change.

Do I need to change the media in the depth filter?
Yes this is based on regeneration frequency. The average time for media change would be 8 to 10 years.

Do I need a Weather proof Cover?
You would need a Weather proof cover only if you decide to place the unit in an area with no shelter and in direct sunlight.

How many bathrooms/bedrooms can a depth filter handle?
We use 2 cubic ft systems with height capacity so that means that it can handle anywhere from a one bedroom studio to a 10 bedroom mansion.

How often does the system clean itself?
Depending on your water quality a technician will program the unit to backwash as needed from 2 days to sometimes 6 days.

If I have an issue with my system, what should I do?
Contact us, so that we may send a technician to your home or office.

Do I have to pay for a site visit?
Site Visits are usually free depending on which system you are looking to obtain. We don’t usually do site visits for undercounter drinking water systems.

Where does the waste water go?
Waste water always goes to drain.

What is a Water Softener used for?
Water Softeners are used to combat calcium and magnesium deposits in your home water supply. This is called hard water and usually damages water using appliances such as water heaters, washing machines, refrigerators, electric kettles and dishwashers. These deposits are what many home owners call lime scale.

How does a Water Softener work?
A Water Softener uses salt or sodium chloride to exchange calcium and magnesium deposits which cause hard water this is why it is usually called an ion exchange process.

What does a Water Softener remove from my water?
It removes Hardness from the water as well as iron deposits.

Where is the best location for my Water Softener?
Outside of the home, usually next to a Depth Filter as a Water Softener is sensitive to excessive amounts of dirt.

If I have an issue with my system, what should I do?
Contact us as soon as possible.

Can I place my Water Softener before my tank and/or pump?
You should never do that, as it can damage the unit if there is a negative pressure due to suction from the line.

How long does a water softener system last? Do I need to change the resin in the water softener? 
It depends on your water usage, as well as the hardness of your water. The average is 5 years before refilling the unit or when the resin no longer softens the water.

Do I need a Weather-proof Cover?
You would need a Weather proof cover only if you decide to place the unit in an area with no shelter and in direct sunlight.

How many bathrooms/bedrooms can a water softener handle?
We use 2 cubic ft systems with height capacity so that means that it can handle anywhere from a one bedroom studio to a 10 bedroom mansion.

If I have an issue with my system, what should I do?
Contact us, so that we may send a technician to your home or office.

Do I have to pay for a site visit?
Site Visits are usually free depending on which system you are looking to obtain. We don’t usually do site visits for undercounter drinking water systems.

     What is a Carbon Filtration System used for?
Carbon is an absorbing media. It is used to remove chlorine and volatile organics from the water supply. It is also used where water has color and bad smell or taste.

     How does a Carbon Filtration System work?
Carbon has many pores which trap particles before the media needs to be replaced.

      What does a Carbon Filtration System remove from my water?
 Volatile Organics, Chlorine, Pesticides, and a wide range of other toxic products.

Where is the best location for my Carbon Filtration System?
Outside of your home and after your tank and pump. It should be the last point of entry of water to your home.

Can I place my Carbon Filtration System before my tank/pump?
You should never do that as it can damage the unit if there is a negative pressure due to suction from the line.

How long does a Carbon Filtration System last? Do I need to change the carbon in the Carbon Filtration System?
It is recommended to replace carbon every year, but the unit would last you 10 years or more.

Do I need a Weather proof Cover?
You would need a Weather proof cover only if you decide to place the unit in an area with no shelter and in direct sunlight.

How many bathrooms/bedrooms can a Carbon Filtration System?
We use 2 cubic ft systems with height capacity so that means that it can handle anywhere from a one bedroom studio to a 10 bedroom mansion.

If I have an issue with my system, what should I do?
Contact us ASAP and we will issue a technician to visit your location to resolve the issue.

     What is a UV light and what does it do?
Ultraviolet light disinfection is where no chemicals are used and instead intense light is used to kill micro-organisms within the water supply.

How does a UV light work?
Intense UV rays are exposed to the water and this kills all micro-organisms in the water.

Can I use a UV light for rain water?
It is the most cost effective for disinfecting water.

     What is Ultrafiltration and how can it purify my water?
It is a membrane technique used to remove the dissolved and colloidal material in low transmembrane pressures.

What is the difference between the Reverse Osmosis system and the Ultrafiltration system? Which one should I get?
If you like completely pure water similar to purified bottled water, the suggestion would be to go with Reverse Osmosis. If you like Spring Water taste with the minerals in the water you should opt for an Ultrafiltration unit. Reverse Osmosis removes dissolved solids from the water while Ultrafiltration retains the dissolved solids while removing virus and bacteria from the water.

How much space do I need to install an Ultrafiltration system under my sink? Can I install it elsewhere?
it requires minimal space. It is about 12 x 12 inches and mounts on a cupboard wall.

Does it come with a faucet? / Can I use my own Faucet?
It comes with its own slim line faucet.

Can I change the filters myself?
Yes you can.

My family uses bottled water. Is this less expensive than bottled water?
Definitely. It is cheaper as well as you can run it to the refrigerator.

If I have an issue with my system, what should I do?
Contact us ASAP and we will issue a technician to visit your location to resolve the issue.

My water is really dirty, can an Ultrafiltration system handle that?
Yes it can, but for extremely bad water, pre-filtration would be recommended.

Does the unit need electricity to work?
No electricity is needed for the Ultrafiltration to work. Only line pressure is required.

How much purified water can I get from my Ultrafiltration system?
The Ultrafiltration Unit is rated for approximately 2500 gallons.